Terms of Service

Last updated: March 23, 2026

1. Acceptance of Terms

By accessing or using the Aqvori platform ("Service"), operated by Pontos Platforms LLC ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Aqvori is an AI-native consulting operations platform that provides client management, project tracking, document intelligence, workflow automation, meeting intelligence, compliance management, and related tools for client-facing professionals across industries. The Service includes an AI-powered assistant ("Vori") that assists with analysis, summarization, recommendations, document generation, and workflow automation.

3. Beta Disclaimer

The Service is currently in beta. During the beta period, features may be added, modified, or removed without prior notice. The Service is provided "as-is" during beta without any guarantees of feature stability, uptime, or data preservation beyond what is described in these Terms. By using the Service during beta, you acknowledge and accept these conditions.

4. Accounts and Registration

To use the Service, you must create an account with a valid work email address. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately of any unauthorized use. Personal email domains (e.g., Gmail, Yahoo, Outlook) cannot be used to create organizations but may be invited to existing ones.

5. Organizational Accounts

When creating an organization, the registrant becomes the organization owner ("Tenant Owner"). The Tenant Owner is responsible for managing their organization's users, data, and compliance settings. Each organization operates within a separate, isolated data environment.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to other organizations' data or accounts
• Attempt to bypass, circumvent, or exploit tenant isolation boundaries
• Scrape, crawl, or programmatically extract data from the Service without written authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Upload malicious code, viruses, or harmful content
• Circumvent security measures, rate limits, or access controls
• Use the Service to store regulated data (e.g., PHI, PCI cardholder data) unless your compliance settings are appropriately configured
• Use AI features to generate content that is illegal, harmful, or violates third-party rights
• Resell or sublicense access to the Service without written authorization

7. Your Data

You retain ownership of all data you upload, create, or generate through the Service ("Your Data"). We do not sell Your Data or use it for purposes beyond providing the Service. We implement commercially reasonable security measures to protect Your Data.

8. Data Processing and Storage

Your Data is stored and processed within a multi-tenant architecture hosted in the United States (Oregon region). Each organization's data is logically isolated at the database query level, API middleware level, and session management level. Cross-tenant data access is architecturally prevented. All data is transmitted over encrypted connections (TLS) and stored on managed PostgreSQL infrastructure with encryption at rest.

9. AI Usage Disclaimer

The Service includes AI-powered features branded as "Vori," powered by the Anthropic Claude API. By using AI features, you acknowledge and agree to the following:

• All AI-generated content, including summaries, recommendations, action items, drafted documents, and analysis results, is advisory only and does not constitute professional, legal, financial, medical, or any other form of regulated advice
• You are solely responsible for reviewing, verifying, and approving all AI-generated outputs before relying on them or distributing them to third parties
• AI may produce inaccurate, incomplete, or misleading results; the Company makes no representations regarding the accuracy or reliability of AI outputs
• Your Data processed by AI features is sent to Anthropic for processing, subject to Anthropic's data handling and usage policies
• We do not permit Anthropic or any AI provider to use Your Data for model training purposes
• The Company is not responsible for any decisions, actions, or consequences arising from reliance on AI-generated content

10. Bring Your Own Key (BYOK)

The Service allows organizations to provide their own Anthropic API key for AI features. If you choose to use the BYOK option:

• Your API key is encrypted using AES-256-GCM before storage and is never stored in plain text
• You are solely responsible for any charges, usage limits, or fees incurred on your API key by your organization's use of the Service
• The Company is not responsible for monitoring or managing usage or billing on tenant-provided API keys
• You may revoke or rotate your API key at any time; if no valid key is provided, the Service will fall back to the platform's shared API key (if available)

11. Confidential Information

The Secure Vault feature stores credentials and sensitive information with PIN-based encryption. You acknowledge that the security of vault contents depends on the strength of your PIN and access controls. We are not liable for unauthorized access resulting from weak or shared PINs.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance. During the beta period, unscheduled downtime may occur more frequently.

13. Termination

Either party may terminate the relationship at any time. You may request deletion of your account and associated data by contacting support@aqvori.com. Upon termination, we will delete Your Data within 30 days, except where retention is required by law or legitimate business purposes (e.g., audit logs).

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY AI-GENERATED CONTENT WILL BE ACCURATE OR RELIABLE.
• IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
• THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.
• SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pontos Platforms LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, infringement of any third party's rights, or your reliance on AI-generated content.

16. Modifications

We may update these Terms at any time. Material changes will be communicated via the Service or email at least 15 days before they take effect. Continued use after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Miami-Dade County, Florida.

18. Contact

For questions about these Terms, contact us at support@aqvori.com.